Salesforce Support Analyst

Remote, Cracow

Salesforce Support Analyst

Job description

  • Provide Salesforce applications  support for internal users (Tier 2)
  • Communicate via Jira ticketing system (telephone support not required)
  • Troubleshoot Salesforce platform/performance bugs, reporting errors and integration issues
  • Manage new feature requests and tool configuration requests
  • Collect requirements for feature requests and enhancements
  • Test new features and enhancements in Sandbox environment
  • Work in a 24/7 mode (3 shifts)


  • 2 year experience in the field of business application support
  • Ability to work on shifts as 24/7 on-site support is required
  • Strong communication skills in spoken and written English (min. B2)
  • Knowledge of Service Management tools and standards
  • Determination to resolve problems
  • Salesforce support experience will be a plus

What we offer

  • Official Salesforce Certification programme
  • Various relocation packages
  • For the best consultants, opportunity to advance into Shift Lead position
  • Financing commuting to and from work (for night shifts)
  • Private Medical Care
  • Multisport Card

Job Features

Job positionSalesforce Support Analyst

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